RETURNS / REFUNDS AND OTHER POLICIES OF AL QASER WATER EQUIPMENT TRADING AND SERVICES L L C
What personally identifi able information is collected on this site?
Visitors may supply personally identifi able information (such as name, address or telephone numbers) for
various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting
further information about our products, or simply asking a question about maicare web site at
https://www.maicaredubai.com We do not collect personal information from you unless you provide it to us.
This means that you can visit our site without telling us who you are or revealing any personally identifi
able information about yourself.
How does this site store your credit card information?
Mai Care will never store your credit card information. All credit card transactions are done through a
secure link.
What anonymous information is collected on this site?
Anonymous clickstream information is NOT collected for any visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic regions.
E-mail Links
We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the
information provided in your e-mail to respond to your questions or comments. We may also store your
comments for future reference. Your personal information is only shared with third parties with your
explicit permission.
How Users Can Request to Delete Their Data
You have the right to access, update, or delete the information we have on you. Whenever possible, you can
access, update, or request deletion of your personal data directly within your account settings section. If
you are unable to perform these actions yourself, please contact us to assist you.
You have the right to request the deletion of your personal data, subject to certain exceptions. Once we
receive and confirm your request, we will delete (and direct our service providers to delete) your personal
information from our records, unless an exception applies.
For More Information
If you have any questions, concerns, or comments, please e-mail alqaserwets@gmail.com.
Easy Refunds & Returns
Easy returns if you are not happy with the product you buy at Mai Care are easy. You have 3 days to contact
customer service to arrange your return.
How to Return a Product
If your reason for returning the product falls under the returnable category mentioned above, please contact
our Hotline (+971 6 77 94 342) in order to claim a refund/replacement/return.
When Will I Get My Refund After Claiming?
You will get your refund within 5-7 business days.
I Did Not Receive My Refund on Time. What Should I Do?
Please contact our Hotline (+971 6 77 94 342). If Mai Care informs you that they have made the payments, then
kindly contact your bank.
What is the Return Window for My Product?
You need to inform us about the damage on arrival of the item. Any fault and/or defect should be informed
within 3 days of the item's arrival.
Delivery Policy
Delivery Timeframes
Standard Delivery: Orders typically arrive within 3-7 business days after processing.
Expedited Delivery: If you choose expedited shipping at checkout, you can expect delivery within 1-3 business
days.
Processing Time
Please allow 1-2 business days for order processing before shipment. During peak seasons or holidays,
processing times may vary.
Delivery Costs
Delivery costs are calculated based on your location and the total weight of your order. You can view
delivery fees during the checkout process.
Free Delivery
Enjoy free standard delivery on orders over 1000 AED.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to monitor the
status of your shipment.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact our customer
service team at (+971 6 77 94 342), and we will assist you promptly.
Contact Us
For any questions regarding our delivery policy, feel free to reach out to us at alqaserwets@gmail.com.
Cancellation Policy
Cancellation Window
You may cancel your order within 24 hours of placing it. After this period, we may begin processing your
order, and cancellation may not be possible.
How to Cancel
To cancel your order, please contact our customer service team as soon as possible at (+971 58 925 4461).
Provide your order number and request to cancel.
Consequences of Cancellation
If your order has already been processed or shipped, we may apply a cancellation fee to cover processing
costs.
Refund Process
If your cancellation is confirmed before shipment, a full refund will be issued to your original payment
method within 5-10 business days.
